Return & Refund Policy
At Caflan, we want you to be fully satisfied with your purchase. If for any reason you are not happy, we are here to help.
Returns
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You may request a return within 7 days of delivery.
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To be eligible, the product must be unused, unworn, unwashed, and in the same condition that you received it.
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The product must also be in its original packaging with all tags intact.
Non-Returnable Items
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Items purchased on clearance or final sale.
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Innerwear, swimwear, or other hygiene-sensitive products.
Refunds
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Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
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If approved, the refund will be processed to your original payment method within 7–10 business days.
Exchanges
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We only replace items if they are defective, damaged, or if you received the wrong product.
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To exchange an item, contact us with your order details.
Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part (wrong or defective product).
Contact Us
For any questions about returns or refunds, please reach out to us at:
support@caflan.com
